Client Rights

As an individual receiving services from ABI Community Services Ltd you have certain rights, and ABI Community Services Ltd has responsibilities to ensure those rights are upheld. This section provides information from the Office of the Health & Disability Commissioner (HDC) on your rights as a consumer/client, and provides links to information on ways to make a complaint.

Clients and their families have the right to expect assessment and rehabilitation services that are client and family centred, and delivered with sensitivity and compassion, without bias to an individual’s/ or their families location, socio-economic situation, preferences, capabilities or culture.

ABI Community Services Ltd values positive, collaborative relationships with clients and encourages any person who feels their rights are not being met to contact us directly so we can have the opportunity to address your concerns.

To visit the Health & Disability Commissioner’s website click on the button below. This website includes information on your rights in a multitude of languages.

hdc website

For further information from the HDC on resolving issues & managing complaints: Sorting things out -preventing or resolving problems

hdc resolving issues

To view or download the ABI Community Services Ltd policy on resolving issues and complaints click on the button below: ABI Community Services Ltd Complaints policy and the ABI Community Services Ltd Complaints procedure

prs complaints policy