Client Rights

As an individual receiving services from PRS you have certain rights, and PRS has responsibilities to ensure those rights are upheld. This section provides information from the Office of the Health & Disability Commissioner (HDC) on your rights as a consumer/client, and provides links to information on ways to make a complaint.

Clients and their families have the right to expect assessment and rehabilitation services that are client and family centred, and delivered with sensitivity and compassion, without bias to an individual’s/ or their families location, socio-economic situation, preferences, capabilities or culture.

PRS values positive, collaborative relationships with clients and encourages any person who feels their rights are not being met to contact us directly so we can have the opportunity to address your concerns.

To visit the Health & Disability Commissioner’s website click on the button below. This website includes information on your rights in a multitude of languages.

hdc website

For further information from the HDC on resolving issues & managing complaints: Sorting things out -preventing or resolving problems

hdc resolving issues

To view or download the PRS policy on resolving issues and complaints click on the button below: PRS Complaints policy and the PRS Complaints procedure

prs complaints policy